Contact CartCraft
CartCraft is a small audit operation with one inbox. Here is how to reach it, and what to expect back.
Everything goes to one desk: [email protected]. No forms, no ticket numbers, no chatbot standing between you and a person who can fix the ledger.
Dispute an entry
Corrections are the priority mail. If a rate, plan price, or fee anywhere on this site does not match what a builder is actually charging, tell us — include the builder, the figure you are disputing, and where you saw the current one; a screenshot of an official pricing or fee page is ideal. We re-verify against the source, correct the entry, and note the change. Fee schedules move constantly, and the ledger only stays honest if readers audit the auditors.
What we cannot help with
We review store builders; we do not run your account on one. Billing problems, payout delays, suspended stores, and refund disputes all live with your platform's own support team, which has access to your account and the authority to fix it. We have neither, and forwarding us the ticket only slows you down.
Response expectations
Correction reports: normally within two business days, because a wrong number on this site is a defect in the product. General questions, topic suggestions, and partnership notes: within a week, usually sooner. If a message goes unanswered past that, resend it — assume a filing error, not indifference.